Abuse Policy

Last updated: January 23, 2026

Prohibited Activities

Activities that clearly violate our policy

Hacking & Unauthorized Access

Attempting to gain unauthorized access to Selfeey systems or circumventing security measures

Malware Distribution

Distribution of malware, viruses, or any harmful code through Selfeey platforms

Spam & Phishing

Sending spam, phishing attempts, or engaging in fraudulent activities

Harassment & Threats

Harassment, threats, or abusive communications directed at users or staff

IP Infringement

Intellectual property infringement or illegal content distribution

Security Circumvention

Circumventing security measures or platform restrictions

1. PURPOSE

To maintain a safe, secure, and compliant environment by prohibiting unauthorized, illegal, or harmful activities on Selfeey platforms.

2. SCOPE

Applies to all users, content, communications, and interactions on Selfeey systems.

3. PROHIBITED ACTIVITIES

The following activities are strictly prohibited on Selfeey platforms:

  • Hacking, malware distribution, or unauthorized access
  • Spamming, phishing, or fraudulent activities
  • Harassment, threats, or abusive communications
  • Intellectual property infringement or illegal content distribution
  • Circumventing security measures or platform restrictions

4. REPORTING ABUSE

Users can report abuse through multiple channels. All reports are treated confidentially and investigated promptly.

Email Reporting

Email: abuse@selfeey.com

Send detailed reports of abuse incidents with relevant evidence and context.

Portal Reporting

Submit reports through the Selfeey user portal

Access the reporting feature within your account dashboard.

Abuse Hotline

Phone: +91 8088176317

Call our dedicated hotline for urgent abuse reports.

5. INVESTIGATION & ENFORCEMENT

Investigation Process

Abuse incidents are investigated by the ISO/Security team following a structured process:

  • Receipt and acknowledgment of abuse report
  • Evidence collection and preservation
  • Analysis of the alleged violation
  • Determination of appropriate action
  • Documentation of findings and actions taken

Enforcement Actions

Violations may result in the following enforcement actions:

  • • Formal warnings to the violating user or account
  • • Temporary suspension of account or access privileges
  • • Permanent termination of account
  • • Legal action and pursuit of damages
  • • Reporting to law enforcement authorities
  • • IP address or payment method bans

Corrective measures are documented and communicated as required by policy and applicable regulations.

6. THIRD-PARTY & VENDOR COMPLIANCE

Vendors and partners must comply with Selfeey abuse standards and policies.

  • All vendor contracts include clauses for prohibited activities and enforcement
  • Third-party integrations must adhere to Selfeey security and abuse policies
  • Non-compliance may result in contract termination
  • Regular audits conducted to ensure vendor compliance

7. POLICY REVIEW & AMENDMENTS

This Abuse Policy is subject to regular review and updates:

  • Policy reviewed annually or upon significant changes in regulations or business operations
  • Updates approved by the Board of Directors
  • Changes communicated to all stakeholders through appropriate channels
  • Continued use of Selfeey services after policy updates constitutes acceptance

8. GOVERNING LAW & JURISDICTION

This Abuse Policy is governed by the laws of India. Courts of competent jurisdiction in India have exclusive authority over all disputes arising from or relating to this policy.

Contact Abuse Team

To report abuse or violations of this Policy:

Abuse Reports: abuse@selfeey.com

Security Issues: security@selfeey.com

Phone: +91 8088176317

Address: Selfeey Infotech Private Limited, Bangalore, India

All reports are treated confidentially and investigated promptly. We typically respond within 24-48 hours.