Payment Policy

1. OVERVIEW

This Payment Policy outlines the terms and conditions governing payments for all software products, SaaS platforms, subscriptions, and custom services offered by Selfeey Infotech Pvt. Ltd. By purchasing or subscribing to any service provided by Selfeey, the client agrees to the terms stated in this policy.

2. SUBSCRIPTION MODEL

Selfeey operates on a prepaid subscription model with flexible plan durations:

• Monthly or Annual plans available
• Subscription fees must be paid in full before service activation
• Access credentials and platform usage are enabled only after successful payment confirmation
• Renewal payments must be completed before the expiry date to avoid service interruption
• Selfeey reserves the right to suspend access in case of non-payment

3. PAYMENT GATEWAYS & ACCEPTED METHODS

Payments are securely processed through trusted third-party gateways. Selfeey does not store complete card details or sensitive payment credentials on its servers.

4. CUSTOMIZATION & ENTERPRISE SERVICES

For customized or enterprise-level services, the following payment structure applies:

• A formal proposal and quotation will be provided before engagement
• A minimum of 50% advance payment is required before project initiation
• Remaining balance collected as per agreed milestones or before final deployment
• Delays in payment may affect project timelines

5. BILLING & TAXES

Selfeey ensures transparent and compliant billing for all clients:

• Digital invoices will be issued upon successful payment
• Applicable GST and statutory taxes will be charged as per Indian regulations
• Clients must ensure accurate billing information at the time of registration
• Invoice correction requests must be raised within 7 days of issuance

6. REFUND POLICY

Selfeey maintains a clear and fair refund process:

• Subscription payments are non-refundable once activated
• Refunds will only be considered in cases of duplicate payments or verified billing errors
• Approved refunds will be processed through the original payment method within 7–10 business days

7. FAILED TRANSACTIONS

In case of a payment failure where funds are debited:

• Refunds are typically initiated automatically by the payment gateway
• Clients should first check with their bank for status updates

8. SERVICE SUSPENSION

Failure to renew before the due date may trigger the following actions:

• Temporary suspension of services after missed renewal date
• Continued non-payment may lead to account deactivation
• Data retention after suspension will follow Selfeey's internal data policies

9. PRICING MODIFICATIONS

Selfeey reserves the right to revise pricing with prior notice. Revised pricing will apply at the time of subscription renewal and will not affect active paid plans.

10. SECURITY & COMPLIANCE

Selfeey upholds the highest security standards for payment processing:

• All payments are processed via PCI-DSS compliant gateways
• Transactions are protected by SSL encryption
• Payment processing aligns with Selfeey's security and privacy standards

11. CONTACT INFORMATION

For billing-related queries or disputes, reach our team through the following channels: