Payment Policy

1. Payment Methods

Selfeey accepts payments exclusively through secure, RBI-compliant Indian payment gateways:

All payments are processed securely via encrypted connections. Selfeey does not store or have direct access to your card or banking details.

2. Currency

• All payments for Selfeey services will be accepted in Indian Rupees (INR) only.
• International currency transactions are not supported.

3. Billing & Subscription

• Certain services are provided on a subscription basis (monthly, quarterly, or annually).
• By subscribing, you authorize Selfeey to automatically charge your selected payment method through Razorpay or CCAvenue for recurring payments.
• Subscriptions will auto-renew unless canceled before the renewal date.

4. Invoices & GST Compliance

• A digital invoice will be generated for each successful payment.
• All invoices are GST-compliant in accordance with Indian taxation laws.
• Invoices will be sent to the customer's registered email ID.
• Businesses purchasing services can request invoices under their GST number.

5. Payment Terms

• All payments must be made in advance before services are activated.
• Services will not commence or may be suspended if payment is pending.
• Selfeey reserves the right to pause or terminate accounts in case of non-payment.

6. Refunds & Cancellations

7. Failed & Declined Transactions

• If a transaction fails but the amount is debited, the payment gateway (Razorpay/CCAvenue) will auto-reverse the amount to the original source within 5–7 business days.
• If the refund does not reflect, customers must contact their issuing bank directly.

8. Pricing & Revisions

• All prices are listed in INR and are exclusive of GST, unless otherwise stated.
• Selfeey reserves the right to revise prices, subscription charges, or introduce new charges with prior notice to users.
• Promotional discounts or offers are time-bound and may not apply to renewals.

9. Taxes

• All applicable taxes, including GST (Goods & Services Tax), will be charged as per Indian government regulations.
• Users are responsible for providing accurate GST details if they require tax credits.

10. Chargebacks & Disputes

• Customers are encouraged to first contact Selfeey Support for resolving payment disputes.
• Raising unwarranted chargebacks with banks/payment gateways may result in suspension or termination of services.
• Legitimate disputes will be resolved in accordance with RBI and Indian consumer protection laws.

11. Late Payments

• Since all services are prepaid, late payments do not apply to standard subscriptions.
• For custom contracts, if applicable, late payments may attract penalties or service suspension as per agreement.

12. Customer Support for Payments

For all billing and payment-related queries, please contact: